Enhancing Data Security with Two-Factor Authentication
Data breaches are increasingly common, affecting major companies like Apple, Bank of America, and Target. In response to requests from healthcare facilities and device companies, Settrax is implementing additional security measures to protect our system and users.
To enhance security, we are introducing tougher password requirements and Two-Factor Authentication (2FA). This method combines something you know (your password) with something you have (your mobile device) to access online services. While passwords can be stolen, it's much harder to steal both a password and a phone, significantly reducing the risk of a security breach.
After evaluating several 2FA services, we have chosen Authy, a leading provider known for its user-friendly interface. Our testing showed that Authy is particularly well-suited for the hospital environment, making it easier for users to adopt this critical security measure.
Setting Up Authy:
- Download the Authy App. It is available for all mobile devices on the market. You can click on the provided link to download the correct Authy version for your phone: https://www.authy.com/app/mobile/
- Once Authy is activated for your account, upon your first login you will be asked to confirm your mobile number. After you confirm your mobile number the Settrax Authy code will automatically populate into your Authy application on your mobile device.
- Enter the token into the Authy field on the login screen and you're in! During future login attempts, you will only need to open the Authy app on your phone and enter the code displayed to complete your login.
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Frequently Asked Questions:
Q: What if I don't have my cell phone in Settrax?
A: You will need to log into Settrax and update your account with your correct cell phone number or call customer support for help.
Q: Do I need the internet to get the token? Some areas of a hospital don’t have cell service.
A: No the token is not dependent on an internet connection.
Q: Can I use multiple devices to generate the token?
A: No you will need to register one device to generate tokens for Settrax.
Q: What happens if I lose my phone?
A: You will need to register your new device by calling Settrax customer support.
Q: Can I not use two-factor authentication?
A: Implementing two-factor authentication was a decision made in collaboration with hospitals and device companies and is not optional.
Q: How much time will this add during login?
A: Generally 5-10 seconds. The token regenerates every 20 seconds
Q: What if my phone number changes can I link my Authy code to a new phone number?
A: Yes! Contact Settrax customer support. There are limitations however, you can only change the phone number associated with your Authy code a max of 3 times in a month.
Q: Will my courier need to use this 2FA?
A: No! Because courier logins generate a 4 digit code specific to the case, Couriers already have an identifier specific to them!
If you need additional help with Authy, please refer to their support articles by visiting https://authy.com/help/
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