Reset your Password

If you are a facility user with Staff or Supervisor level credentials and you have forgotten your password you may contact your administrator so they can reset your password for you.

You also have a self-serve option to resetting a forgotten password. 

• Open app.settrax.com/login.
• Locate the Forgot Password? button underneath the login credentials. 
• This should open a new page where you will need to enter in the email address associated with your account. Select Submit.
  
  
  
   
• An email with instructions for resetting your password will be sent to you email address on file. 
  * Please note that the automated email will come from noreply@settrax.com. 
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    • If you don't see the email within 5 minutes, please check you junk/spam folder. Adding noreply@settrax.com to your contact list will help ensure that future emails are not filtered out. If you can not locate the email please contact our support team at support@settrax.com so we may assist you.

• Follow the link in the email and input your new password twice. 

   

Your new password must contain:

• At least 8 characters long

• 1 uppercase letter

• 1 lowercase letter

• 1 number

• 1 special character (for example: !@#] )
  
  
  
  
  
   

• You should now be able to log in with your updated password.
   

If you have further questions on this article or to learn more, please contact support at support@settrax.com. We're here to support your success!